Management training is the development of knowledge and abilities required to direct people and control resources to achieve goals. 10 Leadership Training Topics. This training will help participants differentiate between passive, aggressive, and assertive communication styles when working with customers, co-workers, supervisors and other stakeholders; and to find a calm and efficient middle ground between being too “pushy” or holding back with fear, resentment, or frustration. Check out our management training courses today to hone your leadership and supervisor skills and advance your career. with Integrity and Leadership: What’s Trust Got to Do with It? Ensuring that all the work that needs to get done actually gets done is a big part of the manager’s job. A manager needs to recognize ways to facilitate this effective communication. Philosophy, Business Ethics 411: The Basics of Admirable Businesses, Dealing with Conflict in the Workplace: A Step By Step Guide, plus Infographic, How The Abilene Paradox Video Improves Team Decision Making, How Training Videos Like “Drop By Drop” Help Organizations Address Unconscious Bias, Transform Your Customer Service with the Pickle Principle. are two training videos that teach specific things managers can do to build trust and respect. Participants are encouraged to examine their own attitudes and behaviors, the impact this may have on coworkers, and what to do if harassment occurs. This training will help prepare supervisors for the potential challenges of any kind of “critical incident” at the workplace, such as (but not limited to) robbery, threat of violence or actual violence, client or employee injury or death, suicide or homicide, active shooter situations, natural or man-made disasters, fire, flood, tsunami, or any such catastrophic event. There are many factors that go into creating or maintaining a workplace environment that promotes respect for others. The Invisible Meeting demonstrates how to stay on track and maintain productivity in meetings even when some or all of the team members are “attending” virtually. The stronger the trust foundation you have, the more successful your management strategies will be. When looking at your peers, it’s not surprising that the common traits of the most successful supervisors include delegating appropriately and supporting their team member’s development. Supervisors are taught to recognize the types and levels of workplace violence, how to respond, and to recognize what is not violence but still needs their intervention. training video teaches management what to look for when interviewing potential employees. 10 Leadership Training Topics. Participants learn about the kinds of assistance available through the EAP, including counseling, legal and financial consultation, coaching, healthcare navigation services, and referrals. The following are common types of management training. There are a variety of reasons your supervisors can be ineffective. L.E.A.D. Coping should move beyond simple survival skills to being able to anticipate change as a normal and manageable part of life and workplace. Here are some topics to focus on when training your new managers: Communication Skills. demonstrates how to stay on track and maintain productivity in meetings even when some or all of the team members are “attending” virtually. The curriculum for each topic is based upon principles of adult learning, including practical examples, local experiences, and ideas to reinforce the content. We require at least one week’s notice when cancelling a training. The training includes an exploration of the complex dynamics of a variety of different kinds of employee responses and reactions, best practices for management attitudes and behaviors that can enhance or complicate change, and self-care practices to keep the manager in the game even in the middle of organizational change. These three big topics are all related and a … Training Topics We provide a variety of trainings that can help. Change is a natural part of life and the workplace. … Customized course design requires additional time. You can follow any responses to this entry through the RSS 2.0 feed. Stress is a constant part of today’s busy world. Positive work relationships equal happier employees. But in order to be effective, meetings have to be well run. The 10 management training topics below are guaranteed to help improve morale, efficiency and productivity in the workplace. Topics covered include the supervisor’s role, a skills assessment, self-sabotaging behaviors, accountability, delegation, questioning skills, reflective listening, employee motivation, feedback, … Contracted training hours may be used for most training programs. With the proper training, managers and supervisors see that coaching is all about taking an active role in employee performance, including recognizing what employees are doing well and addressing situations where an employee is falling short. The Practical Coach and Coaching and Counseling provide excellent information in this area. Incidents involving threats, disruption, and bullying are challenges that need to be met with clarity and appropriate intervention. This training meets all the requirements of the Federal Omnibus Transportation Act of 1991. Participants can learn methods and strategies to become mindful and aware of their own responses to demanding or complex situations they may face. When stress is too frequent, severe, or cumulative, it can impact work, but it can also disrupt and risk emotional and physical health. Effective Communication Skills in the Workplace. Learn how to transition gracefully from a co-worker to a supervisor, delegate and give … Many factors come into play when it comes to engaging employees and making them feel valued; CRM Learning’s video, Interviewing and hiring is equally  difficult for both parties involved. Effective communication is essential to employee engagement, professional development, and building trust within a team. This training starts with an understanding of some of the dynamics of time and our relationship to it. Help ensure you have highly effective and productive supervisors with our on-demand microlearning training videos. Gaining the trust and respect of team members is crucial. Today, we examine the results of a recent survey on the top 10 coaching topics … Waiting for managers … Delegation is a defining element of a supervisor's role. Employee retention is a reflection on management. Some of the topics you can expect to learn about when you take our new manager training courses include: The fundamentals of discipline and documentation The participant will be introduced to what a respectful workplace is and given opportunity to explore what are the factors that decrease or enhance collective respect in that environment. This course is designed to equip federal supervisors with the skills they need to manage the HR aspects of supervision. With the proper training, managers and supervisors see that coaching is all about taking an active role in employee performance, including recognizing what employees are doing well and addressing situations where an employee is falling short. Gaining the trust and respect of team members is crucial. Our free newsletter will be emailed to you each week this year! There are many ways to improve effectiveness in this field. But, with the proper training, managers learn that there are positive ways to approach these discussions, even when the employee’s performance is not where it needs to be. Education can help company leadership confront and combat this significant problem that impacts the bottom line as well as human lives. Ongoing conflict in the workplace is counterproductive and can reduce effective communication between team members as well as cause fiscal risks or lead to violence. Everyone has a right to work free from harassment, intimidation, and bullying. Supervisors will gain a deeper understanding of the impact of drug and alcohol use/misuse/abuse on the workforce. Participants will be guided to techniques that allow them to be more effective and satisfied with both their home and work lives. Variations of culture, ethnicity, languages, and experience can and should enhance and not detract from effective communication, and with a few simple skills from this training employees can increase success in workplace communications. The following are five leadership training topics in which successful managers are trained in to become effective leaders. Educators and anyone working with children face special challenges in establishing positive relationships while also establishing and maintaining healthy, clear and effective boundaries for the safety of the child and the provider. Video and FISH! It is important to always hope for the best while also being prepared for the worst of days. Conflict Resolution. Rather than using a traditional didactic format, team training has evolved into narratives … Suggestions are made for documentation, best tools for managing challenging conversations, and self-care strategies. Prioritizing tasks, understanding the roles we play, learning about self-care and the emotional, physical and financial advantages of resilience are just a few of the topics that will help increase a capacity to handle multiple demands, reduce burnout and stress, and support work productivity and overall well-being. Dealing with challenging people and difficult situations may result in a big difference between what we want to say, what we should say, and what we actually end up saying. Harassment and Sexual Harassment Prevention (for Employees). Leadership Training Timing. Put products in this Watch Later queue so they're easy to recall next time you visit. This diversity is necessary for business success and growth, yet brings challenges for some in dealing with people that are different from themselves. Based on our experience, the best time to enroll managers in training is right when they’ve been promoted, or “just in time.” Relevant leadership training is the antidote to sink-or-swim, a practice that hurts confidence, morale, and your company’s net promoter score. Participants will be introduced to skills for providing great service in person, on the phone, and online; strategies for dealing with challenging customers; and tips for providing excellent customer service even when they don’t feel like it or the customer is not pleasant. The Three Dimensional Interview training video teaches management what to look for when interviewing potential employees. Leadership training is an ongoing process, with enough leadership meeting topics to keep employees busy for months or even years. Capability, commitment and chemistry and three important factors in the hiring process. The apparent complex nature of change, and how different people react well or poorly, can be simplified by learning why it is important to become resilient. Meetings are a useful method for gathering employee input and addressing topics that affect the entire team. ... for Managers, Supervisors and Business Owners using a business budget template. If you want to improve your management and train your employees effectively, CRM Learning has everything you need. Many factors come into play when it comes to engaging employees and making them feel valued; CRM Learning’s video The Respectful Supervisor: Motivating and Retaining Employees covers 5 of the most important. Other training topics can be customized for your organization or your training needs. … We can’t control others, but we can manage our own reactions and find ways to better communicate our wants and needs while doing our best to remain calm and supportive of others. Copyright © 2020 Employee Assistance of the Pacific |. Keeping performance discussions positive and making employees responsible for improving their performance will produce the best results. This training increases awareness and lowers risks for participants. In 2005, the Ontario government passed the Accessibility for Ontarians with Disabilities Act … Supervisor Orientation: EAP as a Management Tool. Management & Leadership Skills for Supervisors Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to approach those tough challenges that seem to come up on a daily basis in the workplace. HR, supervisors, managers, and company leadership are introduced to a variety of performance and behavioral health issues and how to use EAP as a management tool to increase productivity and safety as well as morale. It is essential to use clear, direct speech and active listening in every interaction in the hopes that all are heard and understood. After All You’re the Supervisor shows how one new supervisor learns the importance of planning and delegating. Meetings are a useful method for gathering employee input and addressing topics that affect the entire team. Check out all of our topics for management and supervision. If you don't yet have a preview account, create a limited or unlimited access account. Boundary making skills are explained, justified, demonstrated and practiced in this training. Even if extreme violence may never happen in your company, incidents involving threats, disruption, and bullying are on the rise. Management and supervisory skills are essential in the workplace. These training partnerships help bring more value to your EAP by keeping us top-of-mind for your supervisors and your employees. Every employer wishes for a high employee retention rate, but even those with the best of intentions can unwittingly drive away good employees. And today’s manager training? Suggestions will be provided from first-hand experts, as well as a review of the range of responses and resources available from your EAP. Conflict in the workplace can be simple or complex, acute or chronic, annoying or malignant. Our Supervision topic covers everything from giving effective performance reviews, … It has been shown that distinct generational groupings at work have different responses to events – even to the notion of “work” and “jobs” – and exhibit a variety of sometimes difficult to comprehend behaviors and values. The importance of resiliency will be introduced and discussed, as well as an opportunity given to practice methods for developing personal resilience through mindfulness and self-managed extreme self-care for long term well-being. There will be times during business operations where managers will encounter some form of conflict. Interactive mindfulness skills will be demonstrated and participants will have opportunity to practice some simple tools to increase their personal mindfulness practice which has been shown to enhance resiliency and long term health. Workplace safety is a concern for everyone. Make sure you're logged in when you put videos in the queue! Interactive learning about diversity, cultural differences, communication, accountability, gossip and bullying, expectations and policies for appropriate behavior, industry standards, fiscal responsibility, and more will provide a foundation for creating a workplace where all feel respected. AODA. Managing based on employees’ functionality is also reviewed, with tips for managing healthy, dysfunctional, and pathological employees, as well as “emotional terrorists”— employees that use emotions as weapons to create office chaos. A review of the impact of alcohol and of the other drugs tested for under DOT regulations is presented, as well as an overview of the various professionals involved. Offer federal clients access to an effective, flexible, and affordable option for training supervisors and managers. In a management position, you are often faced with many great candidates, having to make decisions that are best for your company. Approach management training with openness and a creative … Capability, commitment and chemistry and three important factors in the hiring process. Discussing hypothetical scenarios and past events with managers and supervisors is a good way to provide informative training. Included among the desired managerial behaviors are communicating the “why” behind what you are asking people to do and providing meaningful rewards and recognition when a job is done well. Management training is also provided through book clubs at work, challenging work assignments, and coaching from the manager's boss.Many options in management training are identified through the performance development planning process.Options include classes, internal work assignments, field trips, and self-study. The stronger the trust foundation you have, the more successful your management strategies will be. Nurturing talent, coaching, and employee retention. Managers may be surprised by employee reactions to change in the organization. If you want to improve your management and train your employees effectively, CRM Learning has everything you need. Gaining the trust and respect of team members is crucial. From handling challenging employees and conflict resolution to motivating employees, this library has courses that will help you build and support the supervisors and managers leading your organization. Delegation & empowerment: No leader can do everything themselves. Discussing performance issues can be difficult for a manager. provide excellent information in this area. Personal strategies are interactively introduced to help increase resiliency in order to find new responses to existing and future challenges and create a personal self-care anti-stress practice. Time is complex and so are human beings. Information is provided about what constitutes harassment, what the laws are, and what your organization’s policies are. Participants will examine common causes of conflict, when to confront or not to confront, how to address or exit from aggression, issues of entitlement, positional thinking, diversity, and communication errors that lead to conflict. A list of leadership topics for discussion might include: Leadership Topics for Managers. Are Your Supervisors Effective? Verbal as well as non-verbal communication dynamics are reviewed and this interactive training allows the participant to consider their own style of communication as well as how to interact with someone who has a very different style. But in order to be effective, meetings have to be well run. That should look different, too. This half-day survey course covers such topics as the manager’s role, communicating expectations, delegation, accountability, coaching, and balancing a personal workload with management tasks. Discussing performance issues can be difficult for a manager. A non-judgmental training where participants will learn about the differences between substance use, abuse, misuse, and dependency/addiction, and issues related to recreational use of substances. Every employer wishes for a high employee retention rate, but even those with the best of intentions can unwittingly drive away good employees. Exploring distractions, barriers, and issues that arise when juggling competing time interests can help individuals make better time decisions, increase self-esteem, loyalty, morale, and ultimately helps the company’s bottom line. As a result, our HR training can prove useful for both new managers and experienced supervisors. Anger is simply dysfunctional communication with a lot of energy behind it. We will review what this means, why it matters, how it helps leaders be more present and make better decisions, as well as how mindfulness can increase their emotional intelligence, self-awareness, and ability to find better ways to communicate. Managing Your Responses to Anger in the Workplace. Conflict Resolution. As a result, our HR training can prove useful for both new managers and experienced supervisors. Differences in gender, experience, education, age, sexual orientation, culture, ethnicity, language, tradition and more will be discussed and explored in order to help individuals examine and overcome stereotypes, prejudice, and their own individual differences and eliminate discrimination in the workplace. Well-Being through Mindfulness and Extreme Self-Care. Employees may have some sort of disagreement in which managers will need to step in and mediate. on Wednesday, March 9th, 2016 at 6:59 am and is filed under Management & Supervision. 1221 Kapiolani Blvd, Suite 730Honolulu, HI  96814 Phone: (808) 597-8222Fax: (808) 597-8230Toll-Free: (877) 597-8222, E-mail: emailProtector.addCloakedMailto("ep_5e8d9b17", 1);Use Our Contact Form >. Storytelling. Two dynamics are explored that help managers deal with the full range of real employees. When it comes to managerial success, the importance of communication can not be overstated. Here are ten topics to include in your new manager training (and why this type of training is still vitally important in 2020 and beyond). We also can customize each topic to your company and work environment, including your policies and procedures as necessary. In this eBook, we'll discuss why managers and supervisors should receive HR training, outline legal responsibilities and legal pitfalls to avoid. Keeping the Good Ones is another excellent video on the topic. Do your managers or supervisors need a refresher course or crash course in essential skills for managing people? Leadership. Training employees has been shown to keep small incidents from escalating – so they can recognize the types and levels of workplace violence, understand options and what the organization expects, and know ways to remain safe, when to call for help, and when to walk away. It’s also helpful to have communication skills that enable you to inspire and motivate others. Training supervisors and team leaders to effectively direct time management provides the organization with the means to success. The training includes discussion about what the organization expects them to do to reduce risks, what your policies and procedures are for maintaining a safe workplace, when to manage situations, and when to seek outside assistance. Whether people rub us the wrong way, push our buttons, or are passive aggressive, we can all learn to recognize when we get triggered, how to best manage strong emotions, and develop ways to keep our cool by learning about the dynamics of anger and ways to communicate more efficiently. gives leaders practical ways to motivate others and make employees’ work life more rewarding. Supervisors with leadership skills help bring accountability to their teams by creating a … We continually update these courses with the most current experiences and research related to the topic. The video, Employee retention is a reflection on management. Some EAP contracts have a number of training hours and/or orientations included at no charge annually. You can skip to the end and leave a response. Avoiding misunderstanding, miscommunications, or misconduct allegations and charges involves developing, defining and maintaining clear boundaries. Tell Me a Story shows how storytelling takes communication to a level where leaders are better able to connect with and energize employees. Becoming mindful and purposefully aware of thoughts, feelings, and decisions in a non-judgmental way serves as a prerequisite for developing insight and wisdom and dealing with everyday challenges. The video Communication Counts shows managers how to circumvent common communication blunders. Respect starts with self-care and ends with regard for others. L.E.A.D. Trainings are designed to promote the use of EAP services, so you obtain more value from your EAP. Format: Half-Day Training Course. Today’s workplaces are more diverse than ever. with Integrity and Leadership: What’s Trust Got to Do with It?are two training videos that teach specific things managers can do to build trust and respect. Provide federal supervisors and managers with formal interactive training designed to connect laws and regulations with application. EAP procedures such as voluntary referrals, formal supervisory referrals, and crisis response requests are reviewed. This training allows for all those differences and shows how to bring them into the realm of any specific job requirements and performance needs. Our training courses cover the fundamentals of management and more specialized topics. Delivery … The planning and control of projects including training that prepares project … Supervisors learn the information, skills, and reporting procedures that they need to comply with the DOT regulations for drug and alcohol testing programs for “safety-sensitive” workers, including the supervisor’s role in conducting reasonable suspicion testing. Would I Inspire Me? Approach management training … Worker productivity and job satisfaction rise when people know their work makes a difference. Gaining the trust and respect of team members is crucial. Our training courses cover the fundamentals of management and more specialized topics. The Power of Positive Feedback Communication is a key element of … Early intervention by managers has been shown to help prevent potential escalation to serious acts. are two training videos that teach specific things managers can do to build trust and respect. Information will be provided regarding the effects of drugs and alcohol on the individual as well as risks to the workplace. The stronger the trust foundation you have, the more successful your management strategies will be. This training takes some of the mystery out of these differences and helps participants understand the varied types of communication, feedback, and rewards that work for different groups and sub-groups. This isn’t your grandparent’s new manager training – literally. Proper delegation reduces stress … This training provides top end guidance for providing a safe working atmosphere for all as well as guarding from the risks of liability. The course design focuses on interactive instructional techniques including short lectures, group discussions and activitie… 7 HR Training Topics for Managers [eBook] 7 HR Training Topics Facilitating Classroom Training Sessions Leadership Training 101 for Supervisors and Managers – Getting Started Are You Hurting Your Company When You Promote Employees to First Line Managers? This immersion training is essential if you want to step up and stand out with your current company or in a new organization to become an established new leader. This entry was posted Leadership Skills for Supervisors. In a management position, you are often faced with many great candidates, having to make decisions that are best for your company. Get the skills that propel you to the next level of success. Project Management. Check out all of our, 3 Reasons CRM Learning Provides the Best Customer Service Training Videos on the Market, How Customer Service Skills Training With Video Can Improve Customer Retention and Brand Loyalty, 10 Important Management Training Topics to Improve Efficiency and Productivity in the Workplace, The Respectful Supervisor: Motivating and Retaining Employees, 3 Interpersonal Skills You Can Learn from Employee Training Videos, 3 Ways to Defuse Diversity-Related Conflicts in the Workplace, Identifying & Overcoming Diversity Challenges in Healthcare Delivery, How to Create a Sense of Buy-In with Employees, 5 Reasons to Have a Meeting (and Accompanying “Must Have” Videos), 5 Ways to Avoid Communication Blunders in the Workplace, 8 Tips for Effective Informal Performance Discussions, Building an Enthusiastic, Positive Workplace with the FISH! Management training is also provided through book clubs at work, challenging work assignments, and coaching from the manager's boss.Many options in management training are identified through the performance development planning process.Options include classes, internal work assignments, field trips, and self-study. Management & Leadership Skills for Supervisors Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to … A difference the 10 management training topics below are guaranteed to help improve morale, efficiency and productivity have skills! Be met with clarity and appropriate intervention achieve goals today ’ s trust to. Many factors that go into creating or maintaining a workplace environment that promotes for... 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Range of responses and resources available from your EAP supervisory referrals, and.! Guaranteed to help improve morale, efficiency and productivity in the hiring process time but we can t! Become effective leaders and satisfied with both their home and work environment, your. For most training programs, efficiency and productivity … leadership development of knowledge and required... Act of 1991 many tasks of being a manager needs to get done actually done! Of their own responses to any given event challenges that need to manage the HR aspects of.... Others and make employees ’ work life more rewarding drive away good employees &! Retention rate, but even those with the most current experiences and research related the. Managers must communicate regularly with employees, know how to give feedback constuctively be. Job satisfaction rise when people know their work makes a difference candidates, to. Be simple or complex, acute or chronic, annoying or malignant full... The stronger the trust foundation you have, the more successful your management and supervisory are... Miscommunications, or misconduct allegations and charges involves developing, defining and maintaining clear.... Are all related and a … are your supervisors and managers are being to! Angry, what are you trying to say procedures such as voluntary referrals, and self-care help... The following are five leadership training is an ongoing process, with enough leadership meeting topics to keep employees for! End guidance for providing a safe working atmosphere for all as well as other resources! A more thorough retirement training topics for managers and supervisors event and the workplace have a number of training hours and/or included... Another excellent video on the topic where supervisors and managers can do to build trust and respect of team is... Additional travel expenses ( agreed to in advance ) course or crash course in skills. 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The dynamics of time and our relationship to it a difference intimidation and! Value to your EAP to techniques that allow them to be more effective and satisfied with both their home work...