I eventually had my work approved by the National Autistic Society and my work now proudly holds the autism logo of working in partnership with the NAS. Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: “I am really proud that British Airways has been recognised as the first autism-friendly airline in the UK. The UK's British Airways has been awarded the prestigious ‘Autism Friendly Award’ by the National Autism Society, thus becoming the only autism-friendly airline in the UK. Is it preferable to do so at the time of booking, when I can speak to someone in person, or is doing this on the website as they suggest adequate? "We welcome nearly half a million customers who require special assistance each year and we’ll be prioritising further improvements for these customers throughout our centenary year. British Airways is the only UK airline to receive the autism friendly award from the National Autistic Society UK, of which our work represents part of this accolade. British Airways offer dedicated information to help you if you need travel assistance when you travel with us. Browse our guides, find great deals, manage your booking and check in online. The airline has been recognised for the work it is doing to raise awareness of autism among … It has been produced in partnership with Learning Rose, a company who develop support material for people with autism, and is endorsed by the National Autism Society. You can unsubscribe at any time. A new training film, integrated into frontline training, has been key to achieving this, with the focus on inclusivity, emotional engagement and great customer service. British Airways First Airline to Receive Autism Friendly Award. The announcement was made on World Autism Awareness Day. They are also British Airways urges parents to flag up their child's needs 48 hours in advance Credit: 2010 Getty Images/Dan Kitwood Crucially, all cabin crew will also be made aware of our situation. Sainsbury's Nectar and British Airways have announced the partnership, which will allow customers to use loyalty points towards flights, hotel stays, car hire and more, though the Avios programme. "We also understand that our customers with autism often find new environments stressful and overwhelming and that’s why we’re creating a step-by-step guide of the British Airways journey experience, which I’m looking forward to sharing with customers very soon. UK weather forecast: Snow to hit Britain after -10C night - will it fall in your area? In the latest phase of its £6.5bn investment for customers, British Airways has launched a dedicated customer care team for travellers who require additional assistance to ensure … British Airways inspired by our Autism Hero Rebecca Taylor’s Airport Journey Cards! When we see DPNA it tells us there is a passenger with a non-mobility, … They do provide ‘Skyflyer Activity Packs’ on long haul flights from London Heathrow, and London Gatwick. Listen to Post. SHARE . British Airways is the de facto flag carrier of Great Britain. The airline has been recognized for the work it is doing to raise awareness of autism among its staff and for creating a personalized, seamless travel experience for autistic customers, allowing them to fly … Last year I was approached by British Airways purely by chance to see if I could produce … British Airways has picked up the National Autistic Society's prestigious 'Autism Friendly Award' due to its efforts. British Airways will help provide you with a seamless airport and flying experience. On the first meeting, I had over 75 children attend with their parent or carers at a local play centre where it was prejudice-free. The airline has been recognised for the work it is doing to raise awareness of autism among its staff and for creating a personalised, seamless travel experience for autistic customers, … Alternatively, British Airways offers CBeebies, Cartoon Network, and Disney channels in their ‘Skyflyers Kids’ Zone’. In March 2019, British Airways celebrated International Wheelchair Day with upgrades for customers who booked wheelchair assistance. To get your password contact the press office at press.office@ba.com (for more details see https://mediacentre.britishairways.com/pf_enquiries), BRITISH AIRWAYS BECOMES FIRST AND ONLY AIRLINE TO RECEIVE AUTISM FRIENDLY AWARD, https://mediacentre.britishairways.com/pf_enquiries. Tom Purser, National Autistic Society’s Head of Campaigns and Public Engagement, said: "We are delighted to be able to recognise British Airways as the first autism-friendly airline in the UK; the airline has worked hard to achieve our prestigious Autism Friendly Award, making changes to staff training, the kind of information available to customers and the process of getting on and off a British Airways aircraft. Earlier this week, Learningrose was proud to unveil a partnership with British Airways, leading to the airline being the first “autism friendly” dubbed airline. A new training film, integrated into frontline training, has been key to achieving this, with the focus on inclusivity, emotional engagement and great customer service. BA is a member of the Oneworld Alliance, is a joint venture partner with American Airlines and provides service to 183 destinations on six continents. 1-10 of 15 replies Sorted by « 1 2 » hermanaeriza. As British Airways celebrates its centenary year, the airline has been working closely with several specialist charities, including the National Autistic Society, and has implemented enhancements to improve the experience for customers requiring additional assistance, including those with autism and other disabilities. Daniel Cadey, the National Autistic Society’s Autism Friendly Development Manager, said: “Our charity knows that the sensory overload and unfamiliar … The airline has been recognised for the work it is doing to raise awareness of autism among its staff and for creating a personalised, seamless travel experience for autistic customers, allowing them to fly independently and with ease. Earlier this week, Learningrose was proud to unveil a partnership with British Airways, leading to the airline being the first “autism friendly” dubbed airline. “By taking these steps, now and into the future, British Airways is opening up its world-renowned customer service and working with us to help create a society that works for autistic people.”, Supporting customers with additional needs. British Airways has become the first airline in the UK to be awarded the renowned Autism Friendly Award from the National Autistic Society. British Airways announced last week that it had become the first UK airline to be awarded the National Autistic Society-accredited Autism Friendly award in recognition for its raising awareness of autism amongst staff and personnel.. The airline’s director of brand and customer experience, Carolina Martinoli said how proud British Airways were to receive the award: The airline regularly meets with its accessibility customer advisory group and has implemented a series of improvements across all stages of the customer journey, from booking to arrival at the destination, leading to a significant increase in customer satisfaction from customers with both hidden and visible disabilities. We are therefore proud to be the first airline to support ‘it’s everyone’s journey’, a new campaign from the Department for Transport to make transport more inclusive and help disabled people travel with confidence. Level … British Airways announced last week that it had become the first UK airline to be awarded the National Autistic Society-accredited Autism Friendly award in recognition for its raising awareness of autism amongst staff and personnel.. Rizzlekicks Wed 06-Mar-13 10:05:26. Part of British Airways’ £6.5bn investment for customers and follows the launch earlier this year of airline’s new staff training programme to improve assistance for customers with hidden and visible disabilities. At the time in Preston, there didn’t seem to be much help or support for families of children with autism – so I decided that I was going to make a change for the better and started my own parent carer support group called JAG (Junior Autism Group). Has anyone had experience of flying with British Airways with SN children? View and download images/videos for this release, To download this you require a password. Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: “I am really proud that British Airways has been recognised as the first autism-friendly airline in the UK. Airlines are focusing on making the travel experience accessible to everyone – from offering IFE for visually impaired travelers to hosting mock travel experiences for children with autism. Autism is a spectrum of conditions affecting over 700,000 (that’s 1 in 100) people in the UK, and 78million worldwide (1% of the world’s population) and for many on the spectrum, travelling can be difficult. SHARE. 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Moreover, the airline offers staff escorting from and to the aircraft for families who request it. The announcement was made on World Autism Awareness Day in April and commended its policy of raising awareness of autism among its staff and for creating personalised travel experiences for autistic customers. British Airways picks chef Tom Kerridge to replace M&S for sandwiches . The ‘Beyond Accessibility’ campaign was launched to rewrite accessibility at … … Are toys provided by British Airways for children? British Airways (BA) has announced that it has received an award for work to raise awareness of autism among staff and its efforts to improve the experience of autistic customers. Huevos Rancheros Slow Cooker Stew Recipe. British Airways has launched ‘Beyond Accessibility’, a campaign to bring about improvements for disabled customers to make their journeys simpler and easier. As British Airways celebrates its centenary year, the airline has been working closely with a number of specialist charities, including the National Autistic Society, and has implemented numerous enhancements to improve the experience for all customers requiring additional assistance, including those with autism and other hidden disabilities. It’s the first airline to take part in the Department for Transport’s “It’s Everyone’s Journey” initiative, which seeks to create a more considerate travel environment across various methods of transportation, including air, rail, and bus. Rebecca Taylor won the Parent/Carer Award a the Autism Hero Awards in 2018. Around 600 customers with autism travel with British Airways every month and the airline has been working closely with the National Autistic Society to increase colleague awareness and help customers with autism prepare for their journey. British Airways is the only UK airline to receive the autism friendly award from the National Autistic Society UK, of which our work represents part of this accolade. British Airways has become the first airline to receive the National Autistic Society's Autism Friendly Award after numerous efforts to tailor to autistic customers' needs. British Airways awarded prestigious ‘Autism Friendly Award’ by National Autism Society, becoming the only autism-friendly airline in the UK Airline continues substantial investment in accessibility training for all customer service staff More enhancements to come for customers with hidden and visible disabilities during British Airways’ centenary year . It has now become the first airline to produce a Visual Guide to Flying to help customers prepare for their flight. Bag, and is suitable for children aged 3-5 years multi-disability Friendly ( 3 Posts ) message. 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